Need help with your order, collection, delivery or Laundr bag? We’re happy to help.

Whether you have a question about your plan, what can go inside your Laundr bag, postcode availability, collection times or an existing order, contact us using the details below.

Email Us

For general enquiries, order questions or support, please email:

support@laundr.uk

We aim to respond as soon as possible during our service hours.

Call or Message Us

For urgent collection or delivery questions, you can call or message us on:

07426 151042

Please include your name, postcode and order details where possible so we can help you faster.

Before Your First Collection

Please make sure you have checked our Laundr Bag Guide before your collection.

Your Laundr bag is designed for everyday machine-washable laundry. If you are unsure whether an item can go inside, contact us before your collection and we’ll be happy to advise.

Service Area

Laundr currently operates in selected areas. To check if we serve your postcode, choose a plan, add it to cart and enter your postcode at checkout.

Existing Orders

If you are contacting us about an existing order, please include:

* your full name
* your postcode
* your plan
* your collection or delivery date
* a short description of the issue

This helps us find your order quickly and respond properly.

Support Hours

Monday to Sunday: 10:00 AM - 18:00 PM

Messages received outside support hours will be answered as soon as possible during the next service period.

For a full breakdown regarding our Terms & Conditions, please find the complete page attached below